Damage and Shortages

Please report all obvious damage(s) to your product(s) to the driver delivering your package. If you later find hidden damage(s) please report them right away to our customer service center via email: sales@CyberLifeLED.com. Please be sure to keep the original shipping carton for possible inspection by the carrier.

*For more information on your country’s shipping guidelines click here.

All damage or shortage claims must be reported within four (4) days of delivery. Please have the email address used to place the order available at the time of reporting. Defective items or items shipped incorrectly will only be exchanged for the original item purchased. Refunds will not be given under any conditions.
Manufacturer warrants that all LEDs provided will be new and in best functioning condition. If you discover a defect in a product covered by this warranty, we will repair it. If the repair is not possible, we will replace the item.

Exclusions

Cyber Life™ warrants its products to be free from defects in material and workmanship. This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover loss or theft, nor does coverage extend to damage caused by misuse, abuse (this includes mechanical shocks), unauthorized modification, improper storage conditions, lightning or natural disasters. Cyber Life™ does not warrant its products compatibility with incandescent dimming systems.

Cancellation

All orders may be canceled provided your order has not been shipped. Once an order has been shipped the customer is responsible for all return shipping arrangements and costs. RGA may apply, so please contact our customer service team for more information.

Limitations of damages

Our total liability and the liability of our suppliers to you, your customers or to any other person, relating to this contract, its performance or non-performance, or from the use of the goods furnished, is limited to the price of the goods giving rise to the claim. Except as to title, all such liability shall terminate at the end of the manufacturer’s warranty period. Neither we or our suppliers will , in any event , be liable for any special, incidental, consequential or penal damages including, but not limited to back charges, labor cost, costs of removal, replacement, testing or installation, loss of efficiency, loss of profits or revenues, loss of use of the products or any associated products, damage to associated products, lateness or delays in delivery, unavailability of products, cost of capital, cost of substitute products, facilities or services, downtime, or claims from your customers or other parties to you or directly to us for such damages.

Limits of Liability

Should the product(s) fail, your sole recourse shall be repair or replacement, as described above. Cyber Life™ will not be held liable to you or any other party for any damages that result from the failure of this product. Damages excluded include, but are not limited to, the following: lost profits, lost savings, lost data, damage to other equipment, and incidental or consequential damages arising from the use, or inability to use this product. In no event will Cyber Life™ be liable for more than the amount of your purchase price, not to exceed the current list price of the product, and excluding tax, shipping and handling charges. By installing or using the product, the user accepts all terms described herein. Cyber Life™ is not liable and the full warranty is under the discretion of the manufacturer.

Returns Policy

All returns and exchanges must be approved and include our RGA (Return Goods Application) form. Please contact us at sales@CyberLifeLED.com for approval.
All authorized returns are subject to a 20% restocking fee. Shipping cost will NOT be refunded.
• Items must be in original packaging and in working condition.

You may return most new, unopened items within 7 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). The customer is fully liable for any product damaged during returned shipping. Special designs, beam angles, color temperatures and voltages are not returnable, refundable and cannot be exchanged. All exchanges must have a valid invoice to be approved.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please notify or sales staff at sales@CyberLifeLED.com. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
All customers are encouraged to order samples prior to placing a full order to ensure the product being ordered is correct. Final approval for any exchange is the sole discretion of Cyber Life™ and exchanges can be rejected even if filed within the 10 day period.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

These terms and conditions form part of the Agreement between the Client and Cyber Life™. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

*Subject to the product line’s individual warranty. For exact warranty details on any product, please contact Cyber Life™ directly. Subject to change without notice.

 

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